TERMS AND CONDITIONS
It is extremely rare for us to have any serious issues with our valued customers. We aim to treat you fairly and respectfully and ask that you do the same. When issues do arise, please let us know promptly and we will aim resolve these as quickly and amicably as possible. However, for specific details, please note that the following terms and conditions apply.
- Copyright Notice
All material contained within this website is protected by copyright. The website’s contents are available to visitors for information purposes only. Visitors to this website agree that they may only download the content for their own personal use. Content may not be copied, downloaded, stored, transmitted, adapted or changed in any way for any other purpose whatsoever without prior written permission.
- Damage to Hotel Property
Guests may be held liable for any breakages or damages which are caused to the accommodation or its contents. We ask that you report any incidents as they occur so they may be resolved as quickly as possible. We do not normally charge for minor breakages or damages but we may charge for repair or making good if the damage or breakage is significant. Should any damage come to light after guests have departed, we reserve the right to invoice for the amount to the registered address.
- Food and Drink
Guests are not permitted to bring their own food and drink into the Hotel or its grounds.
- Links to External Websites
To keep customers informed on local news and activities, our website may include links to other websites. Please be aware that we have no control over the content of other websites.
- No Smoking Hotel
The hotel operates a strict no smoking policy throughout. Please be aware that if this rule is broken, you may be subject to a £100 fine plus any loss of income we incur through not being able to offer the room to other guests.
- Removal of Hotel Property
We reserve the right to charge guests the cost of replacing any items that are removed from the hotel and its grounds by them without consent. The charge will be the full replacement amount of the missing item, including any carriage charges. Should the fact that the item is missing come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit / debit card, or send an invoice for the amount to the registered address.
- Room Reservations
Reservations made within 48 hours of the arrival date together with ‘Special Offer’ Reservations will have the full amount for the stay taken upon booking. All other direct bookings will have 50% of the first nights stay taken as a deposit. Cancellations made in excess of 48 hours before arrival will not be charged, within 48 hours the full amount for the first nights stay will be taken/retained from the guarantee card details. When cancelling a booking please ensure you take note of your unique cancellation number, and keep it until your original arrival date has passed. This is your evidence that your reservation was cancelled. Voucher bookings are non transferable & non-refundable.
We have taken reasonable care in assembling the material on this website but make no warranty, express or implied, as to the nature or accuracy of any of the material [text and graphics] on the site. All such material is provided “as is” without warranty of any kind. We hereby disclaim all warranties and conditions with regard to this information, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement. The Rising Sun shall not be liable for any damage [including, without limitation, damage for loss of business or loss of profits] arising in contract, tort or otherwise from the use of, or inability to use, the site or any material on it.